A real person reads every message. We aim to reply within 14 days, and usually faster.
Trouble with an exercise, your account, a payment or a refund. The form keeps the conversation in your account as well as your inbox — the fastest way to reach a person.
Open the support form →Requests about your personal data — a copy of it, a correction, or deletion. We answer within one month, as the GDPR requires.
Use the support form →Partnerships, licensing our material for a school or classroom, press, or anything that does not fit the boxes above.
Use the support form →English Certificate Preparation is run by a sole trader based in the Czech Republic.
Please come to us first — almost everything is quicker to fix directly. If we still disagree, you have the right to free out-of-court dispute resolution through the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 796/44, 110 00 Prague 1, Czech Republic — adr.coi.cz. The full detail is in the complaints clause of our Terms of Service.
