A real person reads every message. We aim to reply within 14 days, and usually faster.
Trouble with an exercise, your account, a payment or a refund. The form keeps the conversation in your account as well as your inbox — the fastest way to reach a person.
Open the support form →Requests about your personal data — a copy of it, a correction, or deletion. We answer within one month, as the GDPR requires.
Use the support form →Partnerships, licensing our material for a school or classroom, press, or anything that does not fit the boxes above.
Use the support form →English Certificate Preparation is run by a sole trader based in the Czech Republic.
Trader details
The legal name, business ID and registered address of the trader are published here before sales open. Until then, the quickest way to reach a person is the support form.
Please come to us first — almost everything is quicker to fix directly. If we still disagree, you have the right to free out-of-court dispute resolution through the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 796/44, 110 00 Prague 1, Czech Republic — adr.coi.cz. The full detail is in clause 15 of our Terms of Service.
